If you have any question, comment or suggestions, please feel free to contact us! We'll get back to you within 24 hours.
FYI - IF YOU’RE GETTING IN TOUCH REGARDING AN ORDER, DON’T FORGET TO INCLUDE YOUR ORDER NUMBER.
Get in touch! We would love to hear from you, contact us on:
THE S ONE N COMPANY LIMITED
Address: L2-OF-10, R4 Vincom Mega Mall Royal City, 72 Nguyen Trai Street, Thuong Dinh, Thanh Xuan, Hanoi, Vietnam (100000).
Common Order Issues
WHERE IS MY ORDER?
You will receive the order within the estimated time According to the logistics delivery method you choose.
For processing time, we may need up to 1-5 days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time.
As for delivery time, please check the Shipping Info page.
WHY I DIDN’T GET AN EMAIL ABOUT MY ORDER BEING SHIPPED?
After placing your order, we may need 1-5 days to prepare your order.
This will be our processing time to make sure that your order is accurate. This processing time does not include shipping time.
Please make sure you login the right email account and please check your mailbox spam folder as well.
If you can't find an email fifteen days after you’ve placed the order, please contact our Customer Service firstname.lastname@example.org
- I still haven’t received my package. Where is my order?
Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check the Shipping Info page for details.
You’ll be able to follow your order as it’s been sent with trackable service. To check this, all you need to do is open the order shipping email and click "Track" to follow your parcel.
If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Service for further help.(email@example.com).
- Why does it shows my package has been delivered but it hasn’t?
Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card.
Tracking number can be found by order shipping email.
If you still cannot find your package, please contact our Customer Service.(firstname.lastname@example.org)
- Why was my package returned?
There are multiple possible reasons:
1) Wrong or incomplete address
2) Invalid phone number
3) Unable to deliver
Please go to “shipping email” to find the tracking number first and contact the shipping company for more information. You may also contact our Customer Service for further help.(email@example.com)
If you have a question about your receiving, your tracking number, please be sure it has been 2-5 days after you've ordered as that is the general processing time.
If you have a question about switching items, please provide us with an order number or message us.