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When Will My Order Ship?

Orders are processed depending on item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed on business days will be processed and shipped within 1-3 days.

We are unable to deliver on weekends or public holidays, any orders placed during this period will be dispatched the following business day.

How Long Does My Order Take To Arrive?

FREE Worldwide Shipping over $59+. All orders are shipped with a tracking number.

For customers in the Contiguous States of USA:

Standard: 7-15 business days.

For customers in other countries (Canada, EU, UK, Australia...):

Standard: 12 - 28 business days.

Please note that shipping times do not include the standard 1-3 business days processing time it takes for the order to ship out.

Where Does Lismali Ship From?

Normally, most of Lismali's in-stock products are shipped from the US and will be delivered in 4-7 business days.

Some would be sent directly from our factories in Asian (will be shipped from our warehouses in Vietnam, Cambodia, India, etc.) & it will take 6-18 business days.

We've partnered with top manufacturers and distributors around the globe to ensure that only products of the highest quality standards are delivered to you in no time.

Why Is The Delivery So Long?

To avoid high storage and labor costs, our goods are located abroad. This allows us to offer you items at very competitive prices, while providing assistance in French.

Missing Items From My Order, Where Are They?

We have a very large number of suppliers, when you place an order, the supplier will load the packages according to the weight of a package. (If a package exceeds the standard, we will separate the products). If you order several different (or the same) items, you will receive 1 or more different packages and they will arrive at different times (some will be faster, some slower).

How Do I Know If My Order Is Delivered Or Not?

Once your order is shipped, you'll receive an email with tracking information. Track your order using the provided link. For multiple shipments, you'll get separate email notifications. If you have any tracking issues, email support@lismali.com with your order number.

Or You could click the "TRACK ORDER" tab on our website & enter the order number & email address that you provided with your order. You'll see if the status of the order is in "processed" or "unprocessed" mode.

How Do I Change Or Cancel An Order?

You can modify or cancel your order through our Customer Support Team before processing. If you miss this window, don't worry! Our Return & Refund Policy guarantees you'll find the perfect fit. For order changes, we suggest placing a new order for prompt delivery.

Can I Contact You By Phone?

For the sake of speed, we don't get phone calls. It takes a few seconds or minutes to process an email, while an average call takes a few minutes. To avoid taxes and to offer you the lowest prices, we only respond by e-mail. Know that we do not ignore anyone and respond quickly. If in doubt, give it a try.

Can I Trust You?

Is my information safe?

Our site is completely secure and hosted by an HTTPS server that guarantees the protection of you and all your personal data.

Absolutely, we accept payment via Visa, Mastercard and PayPal, these world leaders would never let us continue our store if we had a significant rate of dissatisfied customers. Our online store is constantly monitored.

Do You Deliver Internationally?

Absolutely, we can deliver worldwide.

What Should I Do If I Did Not Receive My Delivered Package?

Check the delivery area and ask neighbors. Look for "attempted delivery" notices. Wait until the next day for updated tracking. Contact the carrier with your tracking number if needed. For further assistance, email support@lismali.com.

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